If the Client utilizes any of the services of SCAN FX SOFTWARE they are bound to the Terms and Conditions as outlined herein. It is the responsibility of the Client to assume that Terms and Conditions exist and that it should be read and understood prior to utilizing SCAN FX SOFTWARE services. SCAN FX SOFTWARE retains all rights to delivered material including but not limited to 3D virtual tours, 3D models, 360 photos, and videos supplied to the client. The client will have exclusive rights over the scan(s) during their subscription term(s). All delivered materials produced for the client are licensed, not sold, and may be used by the client for all marketing purposes.
Unless otherwise agreed upon prior to the commencement of work, the client accepts full responsibility to ensure that Scan FX SOFTWARE is credited for all delivered materials wherever they are shared and published including but not limited to newspapers, journals, online articles and blogs, videos, radio, and television. SCAN FX SOFTWARE may use photos or video for its own promotional material at any time unless otherwise agreed upon.
Any fees quoted by SCAN FX SOFTWARE are for the original job description as presented by the Client. Any subsequent changes, whether made orally or in writing, may result in additional charges. Estimates are made in good faith of the time and expenses the Company anticipates and any errors and omissions made may be charged at our discretion.
Sample scans are available upon request. Here you can understand what your final project could look like. Demo scan cannot be used for any form of marketing without consent from SCAN FX SOFTWARE
Unless otherwise agreed upon, the Client shall make full payment after the production, and upon receipt of the invoice. Grant of deliverable is conditioned upon receipt of payment in full. Payment may be made by bank transfer. For new customers, we require a 50% deposit before work commences. Payment terms stand at a maximum of 30days. If 100% of the invoice amount is not made on the 30th day or before, interest will be charged on past due balances at a rate of 2% a month, commencing from the service date or the scan link will be activated or both. After 30 days, the QAR 100 processing fee and interest will be charged monthly until the invoice has been paid in full. A monthly or yearly subscription charge is applicable per scan. This charge can vary depending on the size. Please speak with one of our team members for more information.
Account Holder Name – SCAN F X SOFTWARE(ALL CHEQUES MADE PAYABLE TO SCAN F X SOFTWARE)
Account Number – 0260-069057 – 001
IBAN – QA36QNBA000000000260069057001
Swift Code – QNBAQAQAXXX
Cancellation / Rescheduling
If cancellation or rescheduling is necessary for any production appointment, a minimum 48-hour notice must be provided, otherwise, a QAR 500 minimum charge will apply.
On-site cancellations will incur the full cost of the appointment booked.
Subject to a yearly payment (or agreed terms otherwise) SCAN FX SOFTWARE will provide a cloud subscription to host the client(s) virtual tour service. The subscription service allows unlimited use of the active 3D scan(s) for the client for 12 months or an agree term. After this term, the subscription is subject to a renewal fee to continue use of services.
It is essential and the responsibility of the client that the area is prepared for the virtual tour photography, 3D scan, and/or filming appointment and ready upon the arrival of the SCAN FX SOFTWARE photographer.
The best rule of thumb to keep in mind in preparation for a 3D virtual tour/video shoot is that the camera can see anything and everything that a person walking around can see. Due to this immersive quality of a virtual tour, the client should be very careful to make sure the entire captured area is well presented.
If the area is not ready to be scanned/photographed when the Scan FX photographer arrives, the photographer may choose to wait until the area is ready, or come back at a different time/day. Waiting, if applicable, is charged at QAR 125.00 per hour. This would be at the discretion of the photographer. If the photographer must come back to capture or complete a scheduled scan, a minimum charge of QAR500.00 will apply.
Tagging, Text, Media and Hosting
All media must be provided by the client. All jpg’s/MP4/MP3 can be hosted and tagged by SCAN FX SOFTWARE. Text for the text box cannot exceed more than 950 characters. Images size cannot exceed more that 25mb (per image) Video content will be hosted using Vimeo.com
Onsite services such as 3D scans, virtual tour photography and 360 videography can take anywhere between an hour to a full working day to complete (or more), depending on the size and complexity of the space and service chosen.
Please try to minimise the amount of people in the space during the appointment. Please do not book other appointments during the production session.
Whilst your SCAN FX SOFTWARE photographer will do their best to ensure your space is visually represented faithfully, we cannot guarantee correct representation of the visuals within the space, this includes image technicalities such as color and brightness and shape reproduction. The company does not accept any liability for any losses that may have been incurred as a result of incorrect visual representation.
Turnaround time varies based on project workload. However, the typical turnaround time to receive a draft scan can take between 2 – 3 business days. Completion deadlines will be provided per project and are partially dependent on the client’s cooperation in prompt response/feedback on image proofs and virtual tour production. To ensure completion of the project(s), the client must ensure that they provide any content in a timely manner.
Copyright & Usage
SCAN FX SOFTWARE remain the copyright holders of all work produced, this includes all:
– Website Design
– Post Production
– Printed Media
SCAN FX SOFTWARE reserve the right to display on its work its logo plus year of creation and/or the words ‘created by Scan-FX’
Finished tour projects may be featured within our ‘portfolio’ section, and at certain times, featured tours within our website and home page only with the client’s written permission or at the end of the agreed term.
Inactive scans will automatically lose any data linked with that scan (media tags/ videos/links etc) Scans will automatically be archived for a maximum of three months after the subscription expiry date. Draft scans can be reactivated at a charge.